Contact information

At APEX VAULT CO., we believe that helpful customer service is an important part of a positive shopping experience. Whether you need assistance choosing a pet collar, have a question about a whistle, want to learn more about a cooling mat, or need help with an existing order, our team welcomes your inquiry.

We aim to make communication simple, clear, and practical so that customers can find the information they need without unnecessary difficulty.

1. Business Information

Business Name: EB LLC
Store Name: APEX VAULT CO.
Website: https://www.apexvaultco.website/
Contact Person: Temitope Adenaike

2. Customer Service Email

Email Address: [email protected]

For the most efficient assistance, please include your order number whenever your message concerns an existing purchase.

Our email support channel may be used for questions about products, payments, shipping, returns, refunds, and general website inquiries.

3. Business Address

EB LLC
12328 Brighton Bay Trl N
Jacksonville, FL 32246
United States

This address is provided for business correspondence. Customers should contact us before mailing a return, as return shipments may require separate authorization or instructions.

4. How We Can Help

Our customer service team can assist with a range of shopping-related matters, including:

Product Information

Questions about pet collar dimensions, adjustment features, product materials, whistle characteristics, cooling mat care, and other listed product details.

Order Assistance

Help with order confirmations, product selections, order information, and questions about an existing purchase.

Shipping and Delivery

Inquiries about shipping charges, delivery information, tracking updates, address corrections, and shipment delays.

Returns and Refunds

Guidance on return eligibility, damaged products, incorrect items, refund requests, and exchange arrangements.

Website and Payment Questions

Assistance with checkout concerns, payment confirmation questions, website functionality, and general shopping difficulties.

Privacy and Personal Information

Questions about the information collected through our website and requests concerning personal information, subject to applicable law.

5. Information to Include in Your Message

To help us understand your request, we recommend including:

  • Your full name.

  • Your order number, if applicable.

  • The email address used during checkout.

  • The product name.

  • A clear explanation of your question or concern.

  • Photographs or supporting information when reporting a product or delivery issue.

Please avoid sending complete payment card numbers, passwords, or other highly sensitive financial credentials by email.

6. Product and Pet Safety Questions

If you have concerns about the suitability of a collar, whistle, or cooling mat for your pet, please review the product description and available care instructions carefully.

Our customer service team can help clarify listed product information. However, we cannot replace professional veterinary advice or assess an individual animal's medical or behavioral needs.

7. Our Customer Service Commitment

We aim to communicate respectfully, review inquiries carefully, and provide practical information based on the details available to us.

Response times may vary depending on inquiry volume, holidays, and the complexity of a request. For faster assistance, please use a clear email subject line, such as:

  • Order Status Inquiry

  • Shipping Question

  • Return or Refund Request

  • Product Information

  • Damaged Item Report

Thank you for choosing APEX VAULT CO. We appreciate the opportunity to assist you and value the trust you place in our store.

Customer Service Email: [email protected]
Business Address: 12328 Brighton Bay Trl N, Jacksonville, FL 32246, USA