Privacy policy

APEX VAULT CO. respects the privacy of every customer who visits our website or purchases our pet accessories. We understand that placing an online order requires trust. Customers may share personal details, delivery information, and payment-related data, and we take the responsibility of handling that information seriously.

This Privacy Policy describes how EB LLC, operating the APEX VAULT CO. website at https://www.apexvaultco.website/, collects, uses, stores, and shares information in connection with our online store.

By visiting our website or using our services, you acknowledge the practices described below, subject to any rights and choices provided by applicable law.

1. Information We Collect

The information we collect depends on how you interact with our website.

Personal and Contact Information

When placing an order, contacting customer service, or submitting a request, you may provide information such as:

  • Full name.

  • Email address.

  • Billing address.

  • Shipping address.

  • Telephone number, if requested or supplied.

  • Order details and customer service correspondence.

Order and Transaction Information

We may collect information relating to your purchases, including:

  • Products ordered, such as pet collars, pet whistles, and cooling mats.

  • Order numbers and transaction dates.

  • Purchase amounts and applicable shipping charges.

  • Order status, delivery information, and return history.

Payment Information

Payments may be handled by third-party payment processors. We may receive limited transaction-related information, such as payment confirmation, transaction identifiers, or payment status.

We do not intend to collect or store complete payment card security details when those details are processed directly by an authorized payment provider.

Technical and Usage Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • Pages visited and interactions with website features.

  • Approximate access time and referral information.

2. How We Use Information

We use collected information for legitimate business and operational purposes, including:

Order Fulfillment

To confirm purchases, process transactions, prepare orders, arrange delivery, and provide order-related updates.

Customer Support

To answer questions about product dimensions, collar fitting, whistle use, cooling mat care, delivery status, returns, and refunds.

Business Administration

To maintain transaction records, reconcile payments, prevent fraudulent activity, and manage accounting obligations.

Website Improvement

To understand how visitors use our website, identify technical problems, improve navigation, and make product information more useful.

Security and Fraud Prevention

To detect suspicious activity, investigate unauthorized transactions, protect customer accounts where applicable, and safeguard our business systems.

Marketing Communications

Where permitted by law and subject to applicable consent or opt-out requirements, we may use contact information to send promotional messages, product updates, or store announcements.

Customers may unsubscribe from promotional emails at any time using the instructions included in the message or by contacting us.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, and similar technologies to support website functionality and understand visitor activity.

These technologies may help us:

  • Keep shopping and checkout functions working.

  • Remember certain browsing preferences.

  • Understand website traffic and usage patterns.

  • Measure the effectiveness of website content.

  • Improve the overall shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

4. How We Share Information

We do not sell customers' personal information as a standalone commercial product.

However, we may share relevant information with trusted third parties when reasonably necessary to operate our store, including:

Payment Service Providers

To process payments, verify transactions, and prevent payment fraud.

Shipping and Delivery Providers

To deliver purchased products to the address provided at checkout and support shipment-related inquiries.

Website Hosting and Technology Providers

To maintain website infrastructure, security, storage, and technical functionality.

Analytics and Business Service Providers

To help us understand website performance, maintain records, and improve store operations.

Professional and Legal Advisers

Where necessary for accounting, legal, compliance, or business administration purposes.

Government Authorities and Other Parties

We may disclose information when required by law, valid legal process, or when reasonably necessary to protect our rights, customers, property, or business operations.

Third-party service providers are expected to handle information in accordance with their contractual responsibilities and applicable legal requirements.

5. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, and disclosure.

These measures may include access restrictions, service-provider safeguards, and appropriate security practices for systems that handle customer information.

No online system, electronic transmission, or storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to reduce foreseeable risks.

Where applicable, we will address security incidents and provide notifications in accordance with relevant legal requirements, including the Florida Information Protection Act, Fla. Stat. § 501.171.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

  • Whether an order or return remains active.

  • Customer service and dispute-resolution needs.

  • Accounting and tax recordkeeping requirements.

  • Fraud prevention and security considerations.

  • Applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal retention requirements.

7. Your Privacy Choices

Depending on applicable law and the circumstances of your request, you may contact us to:

  • Ask what personal information we maintain about you.

  • Request correction of inaccurate contact or order-related information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional email communications.

  • Ask questions about how information is used or shared.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or necessary for legitimate business purposes.

8. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information has been collected from a child under 13 without legally required parental consent, we will take appropriate steps to address the situation.

A parent or legal guardian who believes that a child has submitted personal information may contact us at the email address below.

9. Third-Party Websites

Our website may contain links to external websites or services. Those third parties operate independently and may maintain their own privacy policies and data practices.

We do not control the privacy practices of external websites. Customers should review the applicable privacy notices before submitting information to those services.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our store operations, technology, service providers, or applicable legal requirements.

When changes are made, the revised version will be posted on this page with an updated effective date. Continued use of the website after an update is subject to the revised policy, to the extent permitted by law.

11. Contact Information

For privacy-related questions, requests, or concerns, please contact:

Company: EB LLC
Website: https://www.apexvaultco.website/
Contact Person: Temitope Adenaike
Email: [email protected]
Business Address: 12328 Brighton Bay Trl N, Jacksonville, FL 32246, USA

We value the trust customers place in APEX VAULT CO. and will make reasonable efforts to address privacy inquiries in a clear and timely manner.