Terms of service

Welcome to APEX VAULT CO. These Terms of Service govern your access to and use of https://www.apexvaultco.website/, including browsing, purchasing products, and communicating with our customer service team.

The website is operated by EB LLC, located in Jacksonville, Florida. Throughout these Terms, the words “we,” “us,” and “our” refer to EB LLC and the APEX VAULT CO. online store. The words “you” and “your” refer to any visitor, customer, or person using the website.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. Website Use and Eligibility

You agree to use our website only for lawful purposes and in a manner that does not interfere with the rights of others or the operation of our services.

You must not:

  • Use the website to engage in fraudulent or misleading activities.

  • Attempt to gain unauthorized access to website systems or customer information.

  • Introduce malicious code, harmful software, or disruptive content.

  • Interfere with checkout, payment, or website security functions.

  • Copy, distribute, or commercially exploit website materials without authorization.

  • Use our website in a way that violates applicable laws or regulations.

If you are purchasing on behalf of another person, you represent that you have the authority to provide the relevant information and complete the transaction.

2. Products and Descriptions

APEX VAULT CO. offers pet-related accessories, which may include:

  • Pet collars.

  • Pet whistles.

  • Pet cooling mats.

We make reasonable efforts to describe products accurately and display images that reflect their general appearance.

However, minor differences in color, texture, presentation, or appearance may occur due to lighting, photography, screen settings, manufacturing variations, or product batches.

Product dimensions, materials, features, and care instructions should be reviewed before purchase. If a particular specification is important to you, please contact us before placing an order.

3. Pet Product Use and Customer Responsibility

Our products are intended to serve as general pet accessories. Customers are responsible for selecting products appropriate for their animals and using them with reasonable care.

Pet Collars

Before using a collar, check its size, adjustment range, fastening components, and overall condition. The collar should fit appropriately and should not be excessively tight or loose. Inspect buckles, straps, and attachment points regularly for signs of wear.

Pet Whistles

Whistles may be used as general communication or training accessories. Their effectiveness may vary depending on the animal, training method, environment, and individual response. We do not guarantee a particular behavioral or training outcome.

Pet Cooling Mats

Cooling mats should be used in accordance with the product description and care instructions. Customers should inspect the mat for punctures, tears, or other damage before use and discontinue use if the product becomes unsafe or significantly damaged.

No pet accessory should replace appropriate supervision, veterinary advice, or responsible animal care. Customers should supervise pets when introducing new accessories and discontinue use if irritation, discomfort, or an adverse reaction occurs.

4. Pricing and Product Availability

Prices are displayed in the currency indicated on the website, generally U.S. dollars.

We make reasonable efforts to keep prices and product availability current. However, product listings, prices, promotions, and stock levels may change without prior notice, subject to applicable law and existing order commitments.

If a material pricing or listing error affects an order, we may contact the customer to explain the issue and discuss an appropriate resolution before proceeding.

Applicable taxes, if any, will be displayed or calculated as required by law.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products under the terms displayed at checkout.

An order confirmation email or on-screen confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right, subject to applicable law, to decline or cancel an order where there is a legitimate reason, including:

  • Suspected fraudulent or unauthorized activity.

  • Incorrect or incomplete order information.

  • Product unavailability.

  • A material pricing or listing error.

  • Payment authorization failure.

  • A delivery or fulfillment issue that prevents reasonable completion.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.

6. Payments

Customers agree to provide current, accurate, and complete billing and payment information when placing an order.

Payments may be processed through third-party payment service providers. Their processing activities may be subject to separate terms and privacy policies.

We do not control the internal systems of external payment providers and are not responsible for delays caused solely by their independent processing systems. This does not affect any rights customers may have under applicable law.

7. Shipping and Delivery

Our shipping charges are structured as follows:

  • Orders of $10.00 or more qualify for free shipping.

  • Orders below $10.00 are charged a shipping fee of $5.99.

Delivery arrangements, processing, shipment tracking, and other applicable details are governed by our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer, except where applicable law provides otherwise.

8. Returns and Refunds

Returns, refunds, and exchanges are governed by our Return and Refund Policy.

Customers should review the applicable return period, product-condition requirements, and return instructions before sending merchandise back.

Nothing in these Terms limits any non-waivable rights concerning defective, damaged, or incorrectly supplied products.

9. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, or special offers.

Promotional offers may have individual conditions, including eligibility requirements, expiration dates, product restrictions, or minimum purchase amounts.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash and may not be combined with other discounts.

We reserve the right to correct promotional errors or discontinue an offer where permitted by law.

10. Intellectual Property

The website and its contents, including text, graphics, product descriptions, logos, page layouts, photographs, and other original materials, are owned by or licensed to the relevant rights holders.

You may access and use these materials for personal, non-commercial shopping purposes.

You may not reproduce, republish, modify, distribute, or commercially exploit protected website content without prior written permission from the applicable rights holder.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment, analytics, hosting, and delivery platforms.

These services may operate under their own terms and policies. We do not control every aspect of third-party websites or systems and are not responsible for their independent content or practices, subject to applicable law.

12. Website Availability and Accuracy

We aim to keep the website accessible and product information reasonably accurate. Nevertheless, temporary interruptions may occur due to maintenance, technical problems, updates, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue website features when necessary, subject to applicable law and existing customer obligations.

13. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee uninterrupted website access, error-free operation, or that every technical issue can be prevented.

Nothing in these Terms excludes warranties, remedies, or liabilities that cannot legally be excluded.

To the extent permitted by law, EB LLC will not be liable for indirect, incidental, special, or consequential losses arising from website use or product use where such liability may lawfully be limited.

Customers remain responsible for proper product selection, fitting, inspection, maintenance, and supervision of their pets.

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse the website or violate these Terms in a manner that causes unlawful harm to EB LLC or other parties.

You may be responsible for losses, claims, or reasonable expenses arising from your unlawful conduct, unauthorized use, or material violation of these Terms.

15. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

Any dispute will be handled in a court of competent jurisdiction as permitted by applicable law. Nothing in this section removes any mandatory consumer protection rights or legally available remedies.

16. Changes to These Terms

We may revise these Terms to reflect changes in our products, website operations, business practices, or legal requirements.

The updated version will be posted on this website with a revised effective date. Continued use of the website after the revised Terms become effective constitutes acceptance to the extent permitted by law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent they can lawfully remain in effect.

18. Contact Information

For questions about these Terms, product information, orders, or website use, please contact:

Company: EB LLC
Website: https://www.apexvaultco.website/
Contact Person: Temitope Adenaike
Email: [email protected]
Business Address: 12328 Brighton Bay Trl N, Jacksonville, FL 32246, USA