Shipping policy

At APEX VAULT CO., we want the process of ordering pet accessories to be straightforward from checkout to delivery. Whether your order includes a collar for daily walks, a whistle for training activities, or a cooling mat for your pet's resting area, we aim to handle every shipment with care.

This Shipping Policy explains our shipping charges, order preparation procedures, delivery responsibilities, and the steps customers can take if a package is delayed or arrives with a problem.

1. Shipping Charges

We offer the following shipping arrangement for orders placed through https://www.apexvaultco.website/:

  • Free Shipping: Orders totaling $10.00 or more qualify for free shipping.

  • Orders Below $10.00: A shipping fee of $5.99 applies.

The applicable shipping charge will be displayed during checkout before the order is submitted.

If a promotion or special offer provides different shipping conditions, the terms of that promotion will apply where clearly stated.

2. Order Processing

After an order is submitted, the information is reviewed and prepared for fulfillment.

Order preparation may involve:

  • Confirming the selected products and quantities.

  • Reviewing the shipping information.

  • Verifying payment status.

  • Preparing pet accessories for packaging.

  • Arranging shipment through an available delivery service.

Processing and dispatch times may vary depending on order volume, inventory availability, holidays, and operational circumstances.

A purchase confirmation does not necessarily mean that a package has already been handed to a carrier.

3. Packaging and Product Protection

We recognize that different pet accessories require different handling considerations.

Pet Collars

Collars should be packaged in a way that helps protect straps, buckles, adjustment mechanisms, and other fastening components from unnecessary bending or damage.

Pet Whistles

Whistles and their included components should be protected against loss, impact, and avoidable packaging damage during transit.

Pet Cooling Mats

Cooling mats should be prepared for shipment with attention to their surface and structural condition. Customers should inspect the package after delivery and check the mat for punctures, tears, or visible damage before use.

Packaging methods may vary depending on the product's shape, materials, and shipment requirements.

4. Delivery Information

Customers must provide a complete and accurate shipping address during checkout.

Please review the following details before submitting your order:

  • Recipient's full name.

  • Street address and unit number, if applicable.

  • City, state, and ZIP code.

  • Any necessary delivery instructions supported by the carrier.

An incomplete or inaccurate address may result in delivery delays, additional handling, or a returned package.

If you notice an address error after placing an order, contact us immediately at [email protected]. We will make reasonable efforts to correct the information if the order has not progressed too far in the fulfillment process.

5. Shipping Confirmation and Tracking

Where tracking information is available, it may be provided after the order has been dispatched.

Tracking updates are generally managed by the relevant shipping provider. Information may not appear immediately after a tracking number is created, and scans may occasionally be delayed.

If you receive tracking details but the shipment status does not update for an unusual period, please contact our customer service team for assistance.

6. Delivery Delays

Delivery schedules may be affected by circumstances such as:

  • Severe weather.

  • Carrier service interruptions.

  • Public holidays.

  • High shipping volumes.

  • Transportation or sorting delays.

  • Incorrect delivery information.

  • Events beyond our reasonable control.

If we become aware of a significant fulfillment delay, we will make reasonable efforts to provide relevant information and discuss available options.

For applicable orders, we will comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, including requirements concerning shipment promises and delay notices.

7. Missing or Undelivered Packages

If your order has not arrived within the expected delivery period, please contact us with your order number and shipping details.

We may review the available tracking information and, where appropriate, coordinate with the shipping provider.

If tracking indicates that a package was delivered but you cannot locate it, we recommend checking:

  • Your mailbox or designated delivery area.

  • Nearby entrances or package drop-off locations.

  • Whether another household member or building representative accepted the package.

  • Any delivery notice left by the carrier.

Please also notify us so that we can review the situation.

8. Packages Arriving Damaged

If your package arrives with visible damage, please retain the packaging and contact us as soon as reasonably possible.

For an effective review, provide:

  • Your order number.

  • Photographs of the shipping box or mailer.

  • Photographs of the damaged product.

  • A brief description of the condition upon arrival.

For example, a cooling mat with a puncture, a collar with a damaged buckle, or a whistle with a broken component should be reported with clear supporting photographs.

We will review the circumstances and determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

9. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or an order that appears to be missing an item, please email us at [email protected].

Include your order number and a description of the discrepancy. Photographs of the products received may help us investigate more efficiently.

Where a fulfillment error is confirmed, we will work toward an appropriate correction.

10. Shipping Address Changes and Cancellations

Address changes and cancellation requests should be submitted as soon as possible after checkout.

We cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to a shipping provider.

If a package has already been dispatched, customers may need to wait for delivery and then follow the applicable return procedure.

11. International Shipping

Unless international delivery options are expressly displayed during checkout or confirmed by our customer service team, customers should not assume that an order can be shipped outside the destinations supported by the store.

Any available international shipment may be subject to additional delivery conditions, import duties, customs requirements, or local taxes imposed by the destination jurisdiction.

12. Contact Us About Shipping

For delivery questions, address corrections, tracking concerns, or damaged-package reports, please contact:

Company: EB LLC
Contact Person: Temitope Adenaike
Email: [email protected]
Business Address: 12328 Brighton Bay Trl N, Jacksonville, FL 32246, USA

We appreciate your patience and will make reasonable efforts to help resolve shipment-related concerns.